IC workflow, visit distribution, and correlation with ED and IP utilization. (A) Workflow outlining pathway from initial contact from patient to IC, ED, or home-based VOE management. Triage criteria for ED and IC are outlined. RNCM arranged telemedicine visit if the patient was unable to manage pain at home. (B) A violin plot depicting the distribution of IC visits over the study period. Dashed lines represent median and quartiles. (C) Linear regression demonstrates a direct correlation of IC visits with ED discharges and IP admissions per patient. MD/APP, hematologist or advanced practice provider; RNCM, registered nurse/case manager.